Job Description:

Reporting to the Manager, Disability Operations, you are responsible for assisting employees on behalf of the employer when the employee is off work or at risk of being off work for health reasons. The case manager assesses any barriers to a successful and timely return-to-work (RTW) and engages with stakeholders to implement strategies to address those identified barriers and support return to work or an appropriate alternative plan.


  •  Conduct case assessments, contacting the employee and their direct manager by telephone to explain the disability management process and gather information for assessment purposes.
  • Conduct case assessments, contacting the employee and their direct manager by telephone to explain the disability management process and gather information for assessment purposes.
  • Develop and document an understanding of the situation and the factors supporting, as well as, inhibiting a successful return to work for the employee.
  • Provide any of the following interventions: more in-depth assessment, medical management interventions, initiation and coordination of occupational and/or psychological interventions, utilization of specialized resources or consultations, etc.
  • Determine an appropriate RTW goal with the employee and the employer, provide active support for the return-to work planning process between the employee and their supervisor, and intervene when necessary.
  • Communicate proactively with the employer’s HR representative regarding any case management issues that may influence the workplace and RTW planning.
  • Manage the transition to LTD and provide medical and summary case management information to the LTD insurer to ensure a seamless transition.
  • Attend case management and disability management department team meetings.
  • Other projects and tasks as assigned.


  • The ideal candidate has a minimum 5 years of Disability Case Management experience or equivalent combination of experience and specialized education.
  • University degree in a related field. Additional course work in occupational health, rehabilitation, legislation related to disability management, helping relationship skills, mediation, human resource management, disability insurance, psychological and workplace factors in disability would be an asset.
  • You have strong interpersonal and helping skills along with superior assessment and problem-solving skills.
  • Bilingual (French/English) is an asset.
  • Demonstrated ability to manage complex tasks under tight deadlines is a core competency to be successful in the role.
  • We are a customer service focused delivery environment where flexible working hours may be required to meet deadlines.

Who We Are:

ReedGroup is a dynamic, fast-growing organization. We are a leader in managing absences for over 100 national companies. We have been solely focused on workers’ compensation, disability, leaves, claims outsourcing, analytics, and consulting for over 20 years. Our philosophy is to enable our clients and their employees through innovation, expertise, and informed insight.

Come make a difference and consider this unique opportunity to step into a rewarding career. You won’t be showing up to do a job you’ll be joining us on a mission. Helping people and clients is what we do, and we want you to help us be our best at it. This job offers a competitive salary and a meaningful incentive program. Generous employee benefits, including full medical/dental/vision coverage and pension/RSP with employer match. We’ve built a positive culture with a bright future and pride ourselves as a team of smart people who are interested in helping others.


ReedGroup is an equal opportunity employer. All qualified applicants will be considered for employment.