Puzzle Pieces

While the benefits of integrated absence management have been discussed for many years, most organizations have not taken the time to fully understand the advantages of adopting this model. Learn how an integrated model can help you to capitalize on the absence strategy you have in place.

1.  Efficient and consistent tracking  

An integrated claims management platform promotes a consistent approach and optimal execution, regardless of the type of absence.  Employees and managers have one place to report all types of absence, simplifying the process and supporting timely and accurate reporting. When appropriate, medical documentation and other supporting information can then be shared electronically across all programs, reducing the administrative burden on the employee, and expediting next steps. It also facilitates a comprehensive manager/HR view of the overall absence profile of employees, as all information can be accessed within the employee file.

2.  Alignment with corporate objectives  

Siloed programs put your organizational goals at risk. Absence management programs that are not aligned with other corporate initiatives tend to focus on reactive versus proactive risk management. Integrated absence management programs allow for more strategic partnerships and provide organizations with the ability to establish and realize more ambitious goals for their absence programs. Limiting the number of vendors also helps reduce costs, redundancies, claim duration, and levels of complexity, while ensuring full alignment with corporate objectives.

3.  Improved analytics & reporting

Tracking and managing all absences under one platform allows employers to fully understand their overall absence profile and cost drivers. Consolidated data allows for easier and more frequent analysis and reporting, supporting plan design optimization and allowing for better targeted investments in prevention and risk management strategies. More specifically, it facilitates the creation of consolidated dashboards that can be updated in real time. A good dashboard should provide employers with easy access to their total cost of absence and the associated breakdown by division/department/sociodemographic, as well as a view of any associated trends.

4.  Proactive & strategic environment

An integrated model transforms absence management from being largely an administrative exercise to a working part of your HR strategy, with a focus on health and productivity for employees. Employees are better supported by a care-based, all-inclusive environment where they can get the help and assistance they need, all in one place.

5.  Effective use of resources

Many tools and resources used across absence programs are actually the same. Using an integrated approach allows an organization to link their best practices across all areas of their absence management program.

6.  Realize administrative efficiencies

Partnerships with multiple third-party vendors increase the complexity for managers, supervisors, and HR when employees report an absence. Multiple platforms and reporting requirements can be confusing for the stakeholders utilizing them. Different contact points for reporting different types of absences can cause confusion for employees, lead to absences being reported to the wrong people, and result in increased costs for organizations. An integrated approach mitigates these inefficiencies.

7.  Consistent employee and manager experience improves productivity

A positive experience promotes return to work and decreases the duration and frequency of absences. With a fully integrated model, employees are immediately connected to proactive assistance and early intervention opportunities. They can rely on one source for any type of absence to receive the assistance they need to return to work effectively and efficiently, in a timelier manner. An integrated model also helps ensure employees are utilizing the appropriate benefits plan at the right time.

8.  Reduce costs, claim durations, and claim frequency

Direct and indirect costs of an absence program both decline with an integrated model. The costs of absences (inclusive of administration costs, staffing costs, etc.) can decline as much as 20% with the implementation of an integrated approach by reducing redundancies, vendor management, and administrative burden for HR and managers. Integrated models also improve communication channels, promote synergies between processes and create organizational efficiencies, decreasing claim duration and frequency to further enhance cost reductions.

9.  Seamless transition between benefits plans

If a claim transfers claim types (i.e., a denied Workers’ Compensation claim transfers over to STD), the transition can be seamlessly completed, immediately. Immediate transition of claim information minimizes unnecessary lost time costs and ensures that employees receive ongoing support throughout the process, regardless of the claim type.

10.  Consistent return to work protocols

An integrated model ensures employees are provided with consistent return to work processes, regardless of the type of leave, improving organizational and individual productivity and preventing future absence. When return to work programs are managed consistently through one source, it decreases overall claim duration and improves the success rate of employees returning to work.


Establish an integrated model for your absence programs now to reap the benefits of enhanced productivity and a better bottom line. Want more information on adopting an integrated model for your organization? Contact ReedGroup at Contact_Us@ReedGroup.com.